Terms and Conditions
Introduction
Hello and welcome to British and European Equestrian Distribution
We’re so glad you chose to visit us and please take a moment to read our Terms and Conditions. It will take you through everything from using the website, ordering your products and paying online; delivery and some details about us. Thanks so much for reading them!
1. About Our Company
BEED is an Exclusive Australian and New Zealand distributor for Sticky-Trap, Hirzl, Seaver and Rescue Studs.
We also retail these brands on our website www.beed.com.au.
1.2 Ownership
Trading Name: British and Europrean Equestrian Distribution
ABN: 95593139977
Postal Address: 240 Stewart Rd, Clagiraba QLD 4211
Email Address: info@beed.com.au
2. Ordering from Our Online Store
Create your account: You must be at least 18 years of age to have a customer account with us. Once you create your account, you’ll be able to purchase items from our website, manage your shopping cart, create your wish list and keep up to date with all our latest offers.
Your details:By placing an order on our website, you guarantee to us that you are at least 18 years of age. You agree to provide the following:
• Your real name
• You’re-mail address
• Your billing address
• A delivery address (this maybe the same as your billing address)
• A contact phone number (in case we need to speak to you about your order)
The process:All orders are online via our website. When viewing an item, select your size and the quantity you want and then click ‘Add to Cart’. When you’ve finished shopping and reviewed your cart, click the ‘Check Out’ button. After placing your order, you will receive an automated acknowledgement email. Once you are ready to check out, you will be directed to the shipping confirmation page where you can select the type of delivery you require, and complete the delivery and/or billing addresses. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.
Backorder: If something you’ve ordered is out of stock we will contact you straight away to organise alternative colour or date expected.
3. Delivery
Dispatch: We aim to dispatch your order within 48 hours of receiving it. During peak shopping periods (such as Christmas or large sales), you may need to allow up to 3 business days for the processing and dispatch of your order; however this is very rare.
Delivery Options: We offer you a range of delivery options for your products. Our delivery options are:
• Australia Post – We have found this gets to you faster
• Australia Post/ couriers for International Parcels
• Overnight or Express Australia post can be arranged if you need something urgently.
• Courier within Australia
Standard Post (3-5 Days - WA 5-9 Days)
Express Post (1-3 Days - WA 5-7 Days)
International customers please note that we will issue you with a shipping or tracking number. Price is dependent on area and is calculated when you are in your checkout (Before you go through with purchase), so you know what the charges are. We deliver to all PO BOX, businesses and Street addresses We do not offer free postage unless stated Please ensure that the shipping address you provide is complete and accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping costs incurred by us due to incorrect address details provided.
Express Shipping on items is available and can be quoted for you at time of order. Additional Services: If you require additional services to the standard services provided by Australia Post such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order. Tracking Numbers: Will be issued via email by our customer service team as part of the processing of your order and can be viewed at www.auspost.com.au or on the courier website that we provide to you.
Responsibility: Once the goods have been accepted for delivery by Australia Post that we cannot be responsible for the delivery.
Split Delivery: We do not offer Split Delivery.
Events beyond our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control this includes any act, event, non- happening, omission or accident beyond our reasonable control and includes but is not limited to:
• Strikes or other industrial action.
• Civil commotion, terrorism or threat of, war or threat or preparation for.
• Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
• Disruption to supplies or delivery methods.
• Acts of government or regulatory bodies.
• Disruption to public or private telecommunications networks.
Customs and border control: Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.
4. The Contract
When we confirm acceptance of your order by confirming the products have been dispatched, a legally binding contract will exist between us. If we do not confirm acceptance, we will refund your payment.
Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.
This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended. Ownership of the products will only pass to you when we have received full payment. A person who is not party to the contract shall not have any rights under or in connection with it.
5. Payment and Security
Payment Method:
We accept Visa and Mastercard. You can also pay via PayPal.
Secure Information:
All of our payments are securely processed using industry-grade SSL security. Your credit card number and PayPal login details are secured with them, so we will never see or store your credit card details.
6. Pricing
As stated on our website, our prices are in Australian Dollars ($AUD) and include GST. You will be charged in Australian Dollars even if you don’t live in Australia. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that any advertised special offers are subject to availability and may end before originally advertised.
International Orders: International orders are exclusive of GST. Products delivered to destinations outside of Australia may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in the destination country before ordering products to be delivered there.
The recipient of the order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal
Customs entry, taxes, levies and other charges that may be levied outside of Australia. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
7. Returns
At British and European Equestrian Distribution we check all items and ensure they are in perfect condition and packaged carefully before sending them to you. If you need to return any full priced items purchased we will provide you a store credit; items must be returned within 7 days upon receiving your order (for international orders within 21 days of your purchase date)
If we have made a mistake, we will correct it as fast as possible and pay postage charges.
We do not offer exchange or refunds for change of mind, incorrect sizing and wrong item but we can give you a store credit once we receive your returned item. If you receive a product with manufacturing fault, this will be closely revised before we can provide a full refund.
Please contact us immediately at info@beed.com.au and we will issue you with a returns number. Once this is obtained please return all items
• In their original packaging with all tags intact. And returned within 7 days of date of purchase receipt (14 days for International orders).Items must not have been worn, used or opened.
• Items must be returned via express post or another trackable method and the shipping is the expense of the customer. When returning Items, please enclose:
• Return Number with an explanation of the reason for return.
• Your contact details, including email address and phone number.
Methods of return include:
• Australia Post or Courier
• Consumer discretion for International Parcels
It is your responsibility to ensure purchased products are fit for the intended use. British and European Equestrian Distribution accepts no liability for loss, damage, injury or death or consequential loss to any property, person or animal resulting from the use or misuse, incorrect fitting or failure of any of our products. You hereby indemnity's and agrees to keep fully and effectually indemnified British and European Equestrian Distribution, its officers, directors, employees, agents, licensees and suppliers from and against all losses expenses damages and costs including legal fees on an indemnity basis resulting from any product purchased from British and European Equestrian Distribution.
It is agreed that in consideration for the supply of the product to you, the liability British and European Equestrian Distribution for any claim, by or on behalf of you the Buyer, including negligence or otherwise for any loss or damage, including consequential loss arising out of or in connection with, or resulting from the manufacture, sale, delivery, resale, replacement or use of the product is hereby excluded to the fullest extent permissible by law whether such loss is caused by or contributed to by negligence or wilful act of British and European Equestrian Distribution.
Please contact us for any questions. Thank You.